Article ID : 00025216 / Last Modified : x/xviii/2021

There is an error bulletin displayed and discs will no longer play.

Important: This commodity applies just to specific products and/or operating systems. Check Applicable Products and Categories for details.

If yous feel difficulty playing a disc and yous receive whatever of the following error letters, in that location may be an incorrect setting or in that location may exist a problem with the disc that you are trying to play.

  • NO DISC
  • DISC ERROR
  • INSERT DISC

Follow these steps to try to resolve this issue:

Important: Not all CD/DVD players are supplied with the same functions and/or features. To verify model-specific data on any of these steps, refer to the instructions supplied with the product. Manuals are posted on your model support page.

  1. If there is a Agree switch or part available for the player, brand certain that the switch or the role is set OFF.
  2. Verify the disc that y'all are trying to play is supported by the player.

    NOTE: At that place are some disc players that practice not support VCD or DVD discs, likewise equally not supporting CD-R or CD-RW discs created by a CD burner. For information regarding disc compatibility with your unit of measurement, refer to the operating instructions.

  3. Try playing a couple of different commercially-produced discs.

    NOTE: If more than one commercially-produced disc does not play, verify whether the discs are extended-length discs. Some players are not able to play discs where the recording exceeds the standard 74 minutes. If the recording of the disc is longer than 74 minutes, it is possible that some of the specifications of that disc were compromised and therefore, the CD histrion will not recognize that disc.

  4. Verify that the disc is inserted correctly, with the playback side of the disc facing down in the disc tray.
  5. If the disc is dirty with fingerprints or smudges, or if the disc is scratched or broken, the role player may non recognize the disc, clean the disc using a soft, dry fabric.

    Clean the disc

  6. Reset the player dorsum to the factory-default specifications.
  7. If no discs will play, remove any discs from the player and go out the thespian powered on with the CD tray opened (if possible) for approximately one hour to resolve the possibility of moisture condensation inside the player.

The troubleshooting steps listed to a higher place should resolve your effect. If you have completed all of the steps and the issue is not resolved, the light amplification by stimulated emission of radiation pickup may exist dirty.

Important: Sony does non recommend the use of over-the-counter CD/DVD player lens cleaners.

We recommend bringing the unit in to be cleaned by a manufacturing plant-trained technician. Go to Product Repair.

Troubleshooting and additional information:

  • An fault code or bulletin appears when trying to play a DVD or Blu-ray Disc media.
  • How to watch a Blu-ray Disc motion-picture show that is mastered in 4K on a Sony 4K TV.
  • How to troubleshoot if a meaty disc (CD) will not play.
  • The tray of the Blu-ray Disc player does not open up or eject the inserted disc.

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